Monthly Archives: September 2010

British Airways: damned by faint praise?

There are a number of issues with the current practice at British Airways to use the PA system to thank the cabin staff “for their hard work” towards the end of a flight. First it is too impersonal and generalised to have any real meaning or value… Continue reading

Posted in Uncategorized | 1 Comment

Generalising your way out of personal responsibility

How often I hear people say something along these lines: “you can’t say ‘no’ to clients” or “you just have to put up with so-and-so”. In both examples the issue being described has been depersonalised and generalised by the use of the word ‘you’. … Continue reading

Posted in Uncategorized | Leave a comment

Management by Apology

Fascinating to see how people use words that minimise or apologise when they are feeling uncomfortable. For example I have observed numerous presenters over the years say to the groups they are working with things like this when setting up exercis… Continue reading

Posted in Uncategorized | Leave a comment

My first blog post

I’m testing out my first blog post on http://www.posterous.com. Here’s a recent picture of me in at Whistling Pass, in the Egypt Lakes area of Banff National Park. Continue reading

Posted in Uncategorized | Leave a comment